Refund policy

Return Policy

We do not offer refunds on services rendered at Racquel Aesthetics.

In-store Purchases at Racquel Aesthetics: We will accept returns on unopened and unused products within 14 days of purchase. Products should be returned to our in-store location and include your receipt. 

Defective products may be exchanged within 14 days for the same product only. 

Latisse, Upneeq and all other prescriptions are ineligible for return. 

In the rare case you have an allergy to a product, please contact your RFA skincare provider and we will be here to help you and resolve the issue.

Products purchased online cannot be accepted at the in-store location.

Gift card purchases are non-refundable.

Allow two weeks for returns and refunds to be processed if sent by mail. Your financial institution may take longer to reflect the transaction.

Questions or concerns regarding a return? Please email us at hello@racquelaesthetics.com.